Picture yourself taking your kids to Disneyland on a beautiful summer day. As you drive down the 5 Freeway towards the entrance to the park your youngest child points out Space Mountain and everyone in the car agrees that it will be the first stop. You find a parking spot, ride the tram over and walk through Downtown Disney. Your family excitedly rushes over to Space Mountain only to find that the ride is “Out of Service”. Your kids are unhappy. You tell them that things break down from time to time and it’s good that they shut the ride down to make sure everyone is safe. “Out of Service” happens. In the software world, where I’ve spent much of my professional career, we have SLA’s to promise a certain percentage of uptime. We do this because things break down and need to be fixed.

Running into the dreaded “Out of Service” sign is inevitable.

Human beings really aren’t that that much different. There are times that we are “Out of Service.” This doesn’t alway mean that we are physically incapacitated or out of work with an illness. These out of service days are self-inflicted, days when we are absolutely disengaged and going through the motions at work or in our personal life. Of course this is human, to a point. We all have these moments. The problem in today’s world is millions of workers are often out of service more than they are in service.